COVID-19 Information @ TreeTop Challenge
INFORMATION RELATED TO COVID-19, Covid Safety
At TreeTop Challenge our number one priority has been and will always be the health and safety of our guests and team members.
OPERATIONS
The TreeTop Challenge is a highly unique outdoor amusement park with multiple sites across South East Queensland. Inherent by design, our attractions effectively social distance customers and guests by rules throughout the adventure park / zipline experiences.
The TreeTop Challenge follows industry approved COVID-SAFE plans developed for the Tourism Industry and Outdoor Recreation Providers. To read more about them, please view them here:
What about Covid-19 Related Disruption?
If your activity has been disrupted by a covid related issue, we will automatically credit your booking for a future use. We also offer a 100% refund policy up until the time of your booking for any reservations affected by COVID.
Social Distancing Measures - All Sites Á Common Areas
Floor wall markings and signs to identify 1.5m distance between people
Setup contactless payment system where all customers must prepay before arrival
Setup online consent forms, which removes customers touching any surfaces or sign in machines
Separate entry & exit points
Removing all guest seating areas
Remote Sign-in Á induction Process
Setup of secondary outside processing area for pre-booked customers
Modified course rules to enforce strict social distancing
Removed common congestion areas throughout the site
Safe Procedures - All Attractions
Electronic register to record guest attendance for QLD Health
Remote sign-in & contactless payment
Digital temperature checks of all customers and staff
Staggered start & end times, staggered lunch breaks for staff
Reduced customer session sizes to enforce strict social distancing
All guests provided gloves at arrival which are dis-infected at the end of their experience
Attraction: High Ropes Course
Session Sizes at 50% capacity to ensure strict social distancing
Modified induction rules where customers harness themselves under supervision. This minimizes contact with staff
Staff provided with personal hygiene packs
Modified course rules to ensure all guests will be a minimum of 5m apart while outdoors on course.
Staff monitoring visitor behaviour to ensure compliance with government distancing requirements between individuals or family units.
Disinfecting all customer PPE
Attraction: Canyon Flyer Zipline Tour
Modified induction rules where customers harness themselves under supervision. This minimizes contact with staff
Wipe down transport vehicle between tours
Digital temperature check every guest
Disinfecting all customer PPE & equipment
Complying with hygiene and cleaning requirements
Alcohol-based hand sanitiser at entry and exit points and in common rooms/lunchrooms
Signs posted regarding practicing of proper hygiene and hand washing
Contactless Sign-in & Pre Payment Systems setup for customers
All Common surfaces used by customers are cleaned between sessions
Reduced session sizes to maintain strict social distancing
All guests given gloves upon arrival
All PPE fully disinfected between use
All cleaning materials are commercial grade dis-infected
PRE-PAID TICKETS & VOUCHERS:
Any prepaid tickets and vouchers affected by our closure will be valid by up to 3 years inline with ACCC guidelines. please email info@treetopchallenge.com.au for more information.