.avif)
TreeTop Challenge
Frequently Asked Questions
FAQ
TreeTop Challenge FAQS
.avif)
Is TreeTop Challenge for me?
All TreeTop Challenge activities are highly exciting, physically & mentally demanding as you will be attempting a physical activity with ladders, steep climbs and many other challenging games. As your safety is always our number priority, it means you cannot participate if you have a chronic illness or pre-existing medical / physical concern including but not limited to:
- Heart Illness
- Recent Surgery
- Asthma
- Anaphylaxis
- Back Problems
Do you accept companion cards?
Companion Cards are not accepted at TreeTop Challenge because everyone who participates in our activity must be able to complete the activity under their own ability and without the need for assistance. The reason is because throughout our activities, there are many occasions where people cannot be assisted as they undertake physically demanding games & attempting ziplines. There are instances where a carer would be up to 150m away from the person in their care as many games require 1 person at a time to complete.
Is the TreeTop Challenge suitable for guests with special needs?
The TreeTop Challenge is a highly physical and mentally demanding activity in a remote and challenging environment. Because of this, it is not recommended for guests with special needs to attempt our activities because guests must be able to follow complex instructions unsupervised and without assistance to safely complete the activity.
For guests with special needs, we can arrange a tour guide to assist throughout the experience
What is TreeTop Challenge's Cancellation Policy?
Changes to the date or time of your booking must be received 24 hours prior to your experience. Changes within 24hrs will incur a $10 reschedule fee.
Do you offer photo packages?
While we don't have set photo packages, our team captures high-energy action shots at our TreeTop Challenge High Ropes parks whenever possible. During your visit, you’ll receive a unique passcode to view and purchase your photos through our online store.
Missed your code? No worries! Just email our friendly team at info@treetopchallenge.com.au with your Booking ID, and we’ll send it right over.
Does TreeTop Challenge operate in bad weather (rain or storms)?
The TreeTop Challenge operates in all weather conditions, except lighting storms or high winds. Your safety is our priority. If we cancel your tour for any reason, you will be eligible for a full refund, but please be aware this may not include non-refundable third party booking fees.
Can my child climb alone on the Adults TreeTop Challenge High Ropes park?
Children 12 and under must have an adult participant in their group. We recommend a ratio of 1 adult per 2 children that are 12 and under.
Height Requirement: Children must reach 165cm to their fingertips to complete our beginner/intermediate levels.
What days do you operate?
Our Juniors TreeTop Challenge courses are only available on weekends and QLD school holidays.
Our TreeTop Challenge Adventure Parks and Canyon Flyer Zipline tour operates daily.
Please check the booking calendar for available sessions each day.
There will be no sessions on the following as TreeTop Challenge is closed on
- New Years Day
- Anzac Day
- Christmas Day
- Boxing Day
Is full payment required when booking?
All bookings require payment in full at the time of booking and are made for a specific time and date.
Do I need to bring special gear / clothing/ shoes?
You need to wear enclosed and comfortable sport or hiking shoes, and a comfortable shirt and pants.
Where can I leave my valuables or belongings?
We provide lockers or cubby holes for your convenience. Small valuables can be stored behind the counter where lockers are not available.
Can I wear my jewellery?
For safety purposes, all jewellery that can be removed should be removed. We don’t carry liability for jewellery or any other items lost on the tour, and if you drop something you will probably never find it.
Can I wear spectacles or sunglasses on the tour?
Yes you can but our advice is that you should not take anything you are not prepared to lose.
Can I bring an action camera or drone?
We love seeing you capture those unforgettable high-flying memories! You are more than welcome to bring an action camera, provided it is securely attached with a helmet/chest mount or wrist strap!
However, to ensure the safety of all our guests and the local wildlife, drones are strictly prohibited. Please keep in mind that any valuables you bring onto the course are your responsibility, so make sure everything is strapped in tight before you take off!
When are peak periods?
Peak periods are on weekends and during any QLD school holidays.
Can we break for lunch?
It's recommended that our participants utilise as much time climbing as possible, and have food either before or after the activity. If participants wish to take a long break we kindly ask them to return their equipment.
Will I have to wait in line during peak periods or busy days?
Occasionally yes, peak periods see a larger volume of climbers in the adventure park, there are some short wait times for our larger courses.
Will I complete all courses during peak periods or busy days?
Yes, completing all of our courses is achievable, however we recommend booking the earlier sessions .
Can I skip to the harder courses?
No, for your safety it is a requirement all our climbers complete a beginner and an intermediate course prior to moving onto advanced or expert courses. This also assists us in managing course congestion and keeping a smooth flow for our participants.
What are the minimum requirements?
Each attraction has different requirements, please see below for a brief outline for each experience.
- Juniors TreeTop Challenge has a minimum age requirement of 4 years old.
- TreeTop Challenge High Ropes Parks: You need to be to reach 165cm to your fingertips stretched above your head
- For the Canyon Flyer, you must weigh between 40kg and 120kg
- For a more detailed list - please click here
Whats the maximum weight?
The maximum weight we allow is 120kg
How big is the harness?
Our harnesses have a diameter of 120cm
How long do we need?
Juniors TreeTop Challenge sessions are 2 hours.
For our TreeTop Challenge High Ropes courses & our Canyon Flyer we recommend to set aside 3-4 hours.
How big a group can I bring?
The TreeTop Challenge is extremely large giving us enough capacity to accommodate groups of 150+
Do I need to complete every course?
You go at your own pace through the TreeTop High Ropes courses and you do not have to complete every course.
Have another Question?
To ask a question please email us info@treetopchallenge.com.au or alternatively please call us on 1300 881 446 and we would love to answer any questions you might have.
Does my ticket include entry to Currumbin Wildlife Sanctuary?
Your TreeTop Challenge ticket is your exclusive pass to our high-ropes adventure! This means you can come through the front gates to complete your climb, but once you finish and return your gear, you must make your way to the exit. While your TreeTop Challenge entry doesn't include general entry to the Currumbin Wildlife Sanctuary, the fun doesn't have to end there. If you’d like to explore the sanctuary before or after your session, you can easily upgrade your ticket at the front gates on the day of your visit.
Can I come and watch my family climb inside the Sanctuary?
Absolutely! If you want to watch your kids or family climb at our Currumbin location, you are more than welcome to. There are pathways that run beneath the course so you can capture the action and cheer on your loved ones as face fears and conquer challenges on course. Please note, spectators will need to pay a spectator fee of $10 at the front gate on the day of their experience.
How much is a spectator fee at Currumbin Sanctuary?
Accompanying friends and family but not climbing at TreeTop Challenge? Spectator entry to Currumbin Wildlife Sanctuary is $10. This can be paid at the front gates as you arrive for your session. Please note, this does not give you entry to visit shows and animal enclosures, it only allows you to spectate the TreeTop Challenge.
What are the minimum requirements?
Our TreeTop Challenge Adventure Park has the following minimum requirements
- Suitable for ages 8+. Children under 12 require an adult to accompany them on course.
- Minimum height requirement: You must be able to reach 165cm to the fingertips. This is the requirement for our Green, Purple and Red levels.To access the Blue & Black levels: You must be able to reach 185cm to the fingertips.
- Harnesses have a maximum diameter of 120cm. Maximum weight 120kg
- Maximum weight 120kg
- Activity not recommended if you are pregnant, have pre-existing heart related illness, severe asthma, back related injuries or other chronic illnesses
Do I need to complete every course?
Your adventure, your way! Feel free to move through the High Ropes courses at your own pace. Whether you want to conquer every challenge or just pick your favorites, the choice is entirely yours.
Have another Question?
To ask a question please email us info@treetopchallenge.com.au or alternatively please call us on 1300 881 446 and we would love to answer any questions you might have.
Can I bring food or have a picnic during my visit?
Sadly, no. We are located inside Thunderbird Park who has a strict no picnic policy. Thunderbird Park is proudly located at Tamborine Mountain Glades, a breathtaking rainforest retreat in the heart of the Scenic Rim. Whether you’re after a hearty meal or a quick snack, you’ll find something delicious onsite. The Terrace Café is the perfect spot for a relaxed, casual bite to eat, while the Rainforest Restaurant and Lounge Bar invites you to enjoy a unique dining experience surrounded by nature. Click here to find out more
What are the minimum requirements?
Our TreeTop Challenge Adventure Park has the following minimum requirements
- Suitable for ages 8+. Children under 12 require an adult to accompany them on course.
- Minimum height requirement: You must be able to reach 165cm to the fingertips. This is the requirement for our Green, Purple and Red levels.To access the Blue & Black levels: You must be able to reach 185cm to the fingertips.
- Harnesses have a maximum diameter of 120cm. Maximum weight 120kg
- Maximum weight 120kg
- Activity not recommended if you are pregnant, have pre-existing heart related illness, severe asthma, back related injuries or other chronic illnesses
Do I need to complete every course?
You go at your own pace through the high ropes courses and you do not have to complete every course.
Have another Question?
To ask a question please email us info@treetopchallenge.com.au or alternatively please call us on 1300 881 446 and we would love to answer any questions you might have.
What are the minimum requirements?
Our TreeTop Challenge Adventure Park has the following minimum requirements
- Suitable for ages 8+. Children under 12 require an adult to accompany them on course.
- Minimum height requirement: You must be able to reach 165cm to the fingertips. This is the requirement for our Green, Purple and Red levels.To access the Blue & Black levels: You must be able to reach 185cm to the fingertips.
- Harnesses have a maximum diameter of 120cm. Maximum weight 120kg
- Maximum weight 120kg
- Activity not recommended if you are pregnant, have pre-existing heart related illness, severe asthma, back related injuries or other chronic illnesses
Do I need to complete every course?
You go at your own pace through the high ropes courses and you do not have to complete every course.
Have another Question?
To ask a question please email us info@treetopchallenge.com.au or alternatively please call us on 1300 881 446 and we would love to answer any questions you might have.
